NEWSFLASH ...
Having Business Procedures in Place Is a Simple Trick to Make Your Business
Sizzle!
Never has it been so important for business to plan for
success, for growth, indeed for survival. By having business procedures in place you can approach your tasks
one step at a time; you will reduce stress and frustrations and you will ensure quality control and satisfied
customers.
In January each year many make personal commitments to
themselves to improve their health, well being and financial position. However, most of these resolutions go ‘out the window’ as everyone settles
back to the grindstone. Many of these commitments could come to fulfilment if there was a simple plan to make
them occur. In business, the trick is to break the tasks up into bite sized and achievable portions within a
specified time frame; in other words, build business procedures!
For example, if you plan to clean your filing system
up, rather than face the daunting task in one day (which would probably take one week anyway) plan to put aside an
hour every day until the task is completed.
There is no question that businesses could progress
faster and easier if they had business procedures, so that they worked smarter, not harder. And it is not that
difficult to build business procedures – it is as simple as writing down everything you do, when you do it, how you
do it and even why you do it. When you do this for each task – simply give the steps numbers or check boxes (yes –
they can become checklists too) and file them in a manual and in one folder on your computer.
Get Your Manual of Templates
for Business Procedures
Everything from answering the phone (do you have a
phone log? Is it completed after every call?) to mailing a letter (do you have a mailing log? Can you check what
was sent when – in case of a customer complaint?) needs to have a business procedure. Get used to doing it for the
simple tasks and it will not seem so difficult when you have to do it for more complex tasks.
Many Micro businesses will not employ as they feel it
takes so much of their time to train someone, that they might as well do it themselves. The answer is to have
business procedures in place so that anyone new to the task can follow the manual and generally know what to
do.
Tracey Matthies, former owner/operator of a Motel in
Morewell (and winner of the Micro Business of the Year) suffered an unexpected illness, and was struggling to
complete the work. Her housekeeper was on holidays, and she was in trouble. However, she managed to get staff who
had never before worked in a Motel. She handed over the business procedures manual and the new staff member worked
through the rooms, checking work against the manual description. It worked!
Micro and Home Based Businesses usually try to
increase their profitability by increasing sales. Yet when sales
increase, resources are often stretched to breaking point. Many
businesses ‘go under’ because they are so busy. The Micro operators can
simply self-destruct as they struggle 12-15 hours a day to keep up to the demand of a successful
business.
The slogan ‘work smarter, not harder’ is lost on these
independent yet often innovative businesses, as they don’t understand how to work smarter. They know they have
a good product or service but they don’t necessarily know how to develop business procedures to help them work
smarter.
Don’t Re-invent the
Wheel
These Business Procedures
Templates
are Designed for You
It is possible to reduce costs and
increase profitability if you are a micro or home based business – but only if you work
smarter. Develop business procedures to ensure that you do not self
destruct!
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